Account Manager

Responsibilities

• Build and nurture strong relationships with a portfolio of key clients, including CEOs and Board members.
• Manage contract renewals and ensure long-term customer retention.
• Identify and act on upsell and cross-sell opportunities to achieve business targets.
• Act as a product consultant, guiding clients on the effective use of software solutions.
• Monitor KPIs related to business cases and product usage.
• Serve as the voice of the customer internally, collaborating with sales, development, and marketing teams.

Requirements

• Bachelor’s degree or higher.
• At least 5 years of relevant experience in account management or customer success.
• Fluent bilingual proficiency in both Arabic and English.
• Proven ability to develop long-term strategic plans for customers.
• Strong project management skills and the ability to manage all aspects of a client project.
• Excellent presentation and communication skills.
• Ability to work effectively in an international, multicultural environment.

About the Company

DiliTrust is a leading legal tech SaaS provider transforming legal departments worldwide. Supporting 2,300 customers in 50 countries, including many CAC 40 companies, we are on a mission to become the first French legal tech Unicorn. We pride ourselves on a "Happy at Work" culture and a diverse, international team spanning Europe, North America, and the MEA region.