Account Manager

About the Company

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces. Our secure access service edge (SASE) solution and unified communications suite (UCaaS) enable businesses to deploy zero-trust networks and seamless collaboration.

Responsibilities

• Cultivate and manage strong, long-term relationships with an assigned base of MSP partners
• Upsell and cross-sell Cytracom products and services to maximize account value
• Collaborate with partners to identify growth opportunities and co-create solutions
• Act as a trusted advisor and advocate for partners to ensure high-quality service
• Maintain accurate contact records and pipeline updates in HubSpot CRM
• Conduct quarterly reviews of partner performance, funnel health, and opportunity pipelines
• Deliver product demonstrations and support sales efforts to help partners improve close rates
• Develop and execute customized partner plans aligned with Cytracom’s goals

Requirements

• Experience in relationship management and business development
• Ability to drive revenue growth and market expansion through partner engagement
• Strong organizational and accountability skills
• Proactive communication skills for aligning partners and internal teams
• Business-minded approach to understanding MSP operating models
• Proficiency in using CRM tools like HubSpot