Account Manager

Responsibilities

• Provide day-to-day account support, problem resolution, research, and analysis directly to clients
• Develop and execute client service delivery strategies based on contract specifications and client needs
• Conduct regularly scheduled calls and presentations to review business performance, training, and education
• Manage inbound communications via email, fax, and phone
• Troubleshoot client-raised servicing issues to determine if they are system, training, or configuration related
• Monitor service levels and identify potential revenue growth opportunities within the client base
• Collaborate with internal departments to support the customer base and ensure effective product use
• Prepare and present solutions to retain client relationships and approve financial fees or transaction concessions

Requirements

• Bachelor's degree or equivalent work experience
• Minimum 2 years of progressive experience in a call center or customer service environment
• Strong problem-solving skills and ability to conduct research and analysis
• Ability to travel to client sites up to 10%
• Self-driven professional with leadership qualities and a collaborative mindset

Benefits

• Medical, Dental, and Vision benefits available starting the first month of employment
• Automatic enrollment in the company 401k plan (subject to eligibility)
• Robust PTO offerings including vacation, sick, personal, and volunteer time
• Virtual fitness classes offered company-wide
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support for local and national organizations

About the Company

Corpay is a global technology organization leading the future of commercial payments. We provide specialized payment solutions that help businesses control, simplify, and secure payments for fuel, general payables, toll, and lodging expenses. With millions of users in over 80 countries, we foster an inclusive and innovative culture dedicated to creating better ways to pay.