Account Manager, Communities

Responsibilities

• Own revenue growth and quota attainment for a book of business within the Communities segment, focusing on both Renewal Revenue (GRR) and Expansion (NRR).
• Execute a "land and expand" strategy by identifying white space within existing customer portfolios to drive upsells of Community Verification products.
• Manage the end-to-end renewal lifecycle, proactively engaging with clients starting 180 days out to ensure zero budget lapses or churn.
• Mitigate churn by monitoring account health, usage data, and organizational changes within client companies.
• Lead high-impact Executive Business Reviews (EBRs) that translate technical performance into ROI and business objectives for key decision-makers.
• Act as a strategic liaison between commercial clients and the Product team to influence the product roadmap based on retail-specific needs.
• Navigate complex commercial procurement and contract negotiations to secure multi-year master service agreements.

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or sales role.
• Proven track record of achieving revenue quotas and meeting retention targets.
• Experience managing and closing opportunities with Annual Contract Values (ACV) ranging from $100k to $1m.
• Deep knowledge of e-commerce, MarTech, and performance marketing personas.
• Ability to navigate complex retail organizations and maintain account stability during executive transitions.
• Strong analytical skills with the ability to map out multi-year growth plans for large-scale retailers.

Preferred Qualifications

• Experience working with customers in apparel, consumer electronics, home goods, or sports and outdoors segments.
• Experience working within a high-growth startup environment.
• Strong consultative problem-solving skills and ability to work with minimal guidance.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off (subject to policy) and 8 company-wide holidays.
• Parental leave and various wellness/childcare discounts.
• Learning and development benefits.

About the Company

ID.me is a high-growth enterprise software company and next-generation digital identity wallet. We simplify how individuals securely prove their identity online, allowing consumers to verify their identity once and seamlessly log in across thousands of websites. Our network serves over 152 million users across federal agencies, state governments, healthcare organizations, and over 600 consumer brands.