Account Manager, Communities

Responsibilities

• Own revenue growth and quota attainment for a book of business within the Communities segment, focusing on both Renewal Revenue (GRR) and Expansion (NRR)
• Execute a "land and expand" strategy by identifying white space within existing customer portfolios to drive upsells of Community Verification products
• Manage the end-to-end renewal lifecycle, proactively engaging with clients starting 180 days out to ensure zero budget lapses or churn
• Lead high-impact Executive Business Reviews (EBRs) that translate technical performance data into clear ROI and business objectives for clients
• Maintain deep relationships with key decision-makers across e-commerce, MarTech, and performance marketing personas
• Act as a strategic liaison between commercial clients and the Product team to influence the product roadmap based on retail-specific needs

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or sales role
• Proven track record of achieving revenue quotas and meeting retention targets
• Experience managing complex portfolios with ACVs ranging from $100k to $1m
• Deep knowledge of e-commerce, MarTech, and performance marketing landscapes
• Ability to navigate complex retail organizations and maintain account stability during executive transitions

Preferred Qualifications

• Experience working with customers in apparel, consumer electronics, home goods, or sports and outdoors segments
• Experience working within a high-growth startup environment

About the Company

ID.me is a high-growth enterprise software company and next-generation digital identity wallet. We simplify how individuals securely prove their identity online, allowing consumers to verify their identity once and seamlessly log in across thousands of websites. Our network serves over 152 million users across federal agencies, state governments, healthcare organizations, and hundreds of leading consumer brands.