Account Manager Communities

Responsibilities

• Own revenue growth and quota attainment for a book of business within the Communities segment, focusing on both Renewal Revenue (GRR) and Expansion (NRR).
• Execute a "land and expand" strategy by identifying white space within existing accounts to drive the adoption of Community Verification products.
• Manage the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Proactively manage the renewal lifecycle starting 180 days in advance to ensure zero budget lapses or churn.
• Mitigate churn by monitoring account health, usage data, and organizational changes within client companies.
• Lead high-impact Executive Business Reviews (EBRs) that translate technical performance into ROI and business objectives for key decision-makers.
• Act as a strategic liaison between commercial clients and the Product team to influence the product roadmap based on retail-specific needs.

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or sales role.
• Proven track record of achieving revenue quotas and meeting retention targets.
• Experience managing complex portfolios with ACVs ranging from $100k to $1m.
• Deep knowledge of e-commerce, MarTech, and performance marketing personas.
• Ability to navigate complex retail organizations and maintain stability during executive transitions.
• Strong analytical skills with a growth mindset to map out multi-year expansion plans.

Preferred Qualifications

• Experience working with customers in apparel, consumer electronics, home goods, or sports and outdoors segments.
• Experience working within a high-growth startup environment.
• Strong consultative problem-solving skills and ability to work with minimal guidance.

About the Company

ID.me is a high-growth enterprise software company and next-generation digital identity wallet. We simplify how individuals securely prove their identity online, allowing consumers to verify their identity once and seamlessly log in across thousands of websites. Our network serves over 152 million users across federal agencies, state governments, healthcare organizations, and hundreds of leading consumer brands.