Account Manager, Communities

Responsibilities

• Own revenue growth for assigned commercial and eRetailing accounts, exceeding quotas for both Renewal Revenue (GRR) and Expansion (NRR).
• Execute a "land and expand" strategy by identifying white space within existing customer portfolios to drive Community Verification product adoption.
• Manage the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
• Proactively manage the renewal lifecycle starting 180 days out to ensure zero budget lapses or "dark" periods.
• Mitigate churn by monitoring usage health, program performance, and organizational changes within client companies.
• Lead high-impact Executive Business Reviews (EBRs) that translate technical data into ROI and business objectives for key decision-makers.
• Act as a strategic liaison between commercial clients and the Product team to influence the product roadmap based on retail-specific needs.

Requirements

• 5+ years of experience in a quota-carrying account management, customer success, or sales role.
• Proven track record of achieving revenue quotas and maintaining high retention targets.
• Experience managing complex portfolios with ACVs ranging from $100k to $1m.
• Deep knowledge of e-commerce, MarTech, and performance marketing personas.
• Ability to navigate complex retail organizations and maintain account stability during executive transitions.
• Strong analytical skills with the ability to map out multi-year growth plans for large-scale retailers.

Preferred Qualifications

• Experience working with customers in apparel, consumer electronics, home goods, or sports and outdoors segments.
• Experience working within a high-growth startup environment.
• Consultative problem-solving skills with a focus on customer business objectives.

About the Company

ID.me is a high-growth enterprise software company and next-generation digital identity wallet. We simplify how individuals securely prove their identity online, allowing consumers to verify their identity once and seamlessly log in across thousands of websites. Our network serves over 152 million users across federal agencies, state governments, healthcare organizations, and hundreds of leading consumer brands.