Account Manager, Commercial

Responsibilities

• Manage all post-sales activity for Commercial customers including onboarding, driving adoption, and managing renewals
• Develop trusted advisor relationships with customers from program administrators to C-suite executives
• Partner with Account Executives to implement and launch new customers within target timeframes
• Conduct regular check-ins, adoption reviews, and Executive Business Reviews (EBRs)
• Handle customer escalations and work across internal teams to resolve issues
• Act as the voice of the customer to provide internal feedback for product and service improvement
• Identify and execute opportunities for upsells and cross-selling within the Navan platform

Requirements

• 2-3 years of experience in Customer Success Management, Account Management, or a related customer-facing role
• Experience within a rapidly growing company
• Strong strategic thinking, problem-solving, and prioritization skills
• Data-driven mindset with high attention to detail
• Excellent communication and presentation skills
• Bachelor's degree preferred or equivalent work experience

Preferred Qualifications

• Experience in corporate travel management
• Experience in fintech

About the Company

Navan provides a comprehensive travel and expense solution designed to help businesses maximize value and streamline their T&E spend.