Account Manager, Commercial

Responsibilities

• Own the commercial relationship to achieve upsell and renewal targets
• Proactively analyze customer product usage to identify growth opportunities
• Maintain best-in-class product knowledge and industry trends
• Communicate customer feedback to the product team
• Collaborate across Success, Sales, Product, Legal, and Marketing departments
• Coordinate resources to drive feature adoption
• Work with Account Executives to transition clients from pre-sales to ongoing service

Requirements

• 3+ years experience renewing and expanding SaaS solutions contracts
• Background in SaaS sales for Mobile and/or Marketing Technology
• Experience with deal sizes ranging from $25k - $500k/year
• Proficiency with Salesforce.com or similar CRM tools
• Intermediate to advanced knowledge of MS Office Suite
• Strong verbal, written, and presentation skills
• Ability to navigate complex organizations and identify decision makers

Preferred Qualifications

• Experience selling email, analytics, CRM, marketing automation, or content marketing solutions
• Prior collaboration with Customer Success and Marketing/Sales Enablement teams

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.