Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality control through detailed inspections of client sites
• Supervise and direct Night Managers to ensure service execution
• Promote the sale and procurement of supplies for clients
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, summary sheets, and MSDS documentation
• Assist accounting with collecting past due invoices and contractor payments

Requirements

• 2+ years of outside B2B account management experience
• 2+ years of success in a client retention role with measurable metrics
• Highly detail-oriented with excellent follow-through
• Positive and outgoing personality with strong relationship-building skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to local client locations

Benefits

• Commissions
• Dedicated and protected territories
• Mentorship and ongoing training & development
• Annual President's Club and Diamond Level Recognition
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (IRA)