Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality and client satisfaction through detailed site inspections and follow-through
• Supervise Night Managers to ensure service execution
• Promote the sale and procurement of supplies for clients
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, FSM Summary Sheets, and MSDS sheets
• Collaborate with Sales Executives to identify potential new accounts
• Assist Accounting with collecting past due invoices and contractor payments

Requirements

• 2+ years of outside B2B account management experience
• Experience in building maintenance or facility management preferred
• 2+ years track record of success in client retention roles
• Highly detail-oriented with excellent follow-through
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to local client locations

Benefits

• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off
• Life insurance
• Flexible schedule
• Guaranteed base with sales and retention bonuses
• Car allowance