Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and staffing
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality control through detailed site inspections and consistent follow-through
• Supervise Night Managers to ensure service execution
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, MSDS sheets, and client documentation
• Coordinate with Sales Executives regarding potential new accounts
• Assist Accounting with collecting past due invoices and processing contractor payments

Requirements

• 3-5+ years of sales and management experience in building maintenance or facility management
• 3+ years of success in a client retention role with measurable metrics
• High School diploma required; Bachelor's degree highly desirable
• Highly detail-oriented with excellent follow-through
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to client locations
• Ability to lift up to 25 pounds

Benefits

• Base salary plus monthly commissions plan
• Anticipated first-year total compensation of $70,000, with top performers exceeding $90,000
• Paid Time Off (PTO)
• Gas and phone allowance

About the Company

City Wide Facility Solutions is the nation’s leading management company in the building maintenance industry, providing solutions to a wide range of facility issues across more than 115 markets in the United States and Canada.