Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality control through detailed inspections of client sites
• Supervise Night Managers to ensure service execution
• Use CRM to perform inspections, add charges, and manage routing
• Coordinate with Sales Executives regarding potential new accounts
• Assist Accounting with collections of past due invoices

Requirements

• 2+ years of outside B2B account management experience
• 2+ years of success in a client retention role
• Proficiency in Microsoft Office and CRM databases
• Ability to travel daily to local client locations
• Strong verbal and written communication skills
• Highly detail-oriented with excellent follow-through

Benefits

• Commissions
• Dedicated and protected territories
• Mentorship and ongoing training & development
• Annual President's Club and Diamond Level Recognition
• Health Care Plan with Medical, Dental & Vision
• Paid Time Off (Vacation, Sick and Public Holidays)

About the Company

City Wide Facility Solutions is the largest management company in the building maintenance industry, with over 100 franchise locations across the United States and Canada.