Account Manager

Responsibilities

• Build and foster strong, lasting relationships with clients
• Act as the main point of contact for client inquiries and expectation management
• Assess service delivery quality through detailed inspections and feedback
• Identify opportunities to expand services within existing accounts
• Collaborate with operations teams and contractors to ensure contract fulfillment

Requirements

• 2+ years of experience in account management or customer service in a B2B environment
• Proven ability to maintain client relationships with a proactive attitude
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational and multitasking skills
• Proficiency in Microsoft Office Suite and familiarity with CRM systems

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)

About the Company

City Wide Facility Solutions is the largest management company in the building maintenance industry, with over 100 franchise locations across the United States and Canada. Founded in 1961, the company focuses on creating a positive impact on the people and communities they serve.