Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality and client satisfaction through detailed site inspections and follow-through
• Supervise Night Managers to ensure service execution
• Promote the sale and procurement of supplies for clients
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, FSM Summary Sheets, and MSDS sheets
• Assist Accounting with collecting past due invoices

Requirements

• 1+ years of outside B2B account management and sales experience
• Track record of success in client retention and growth roles
• Highly detail-oriented with excellent follow-through
• Positive and outgoing personality with strong relationship-building skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to client locations within a 50-mile radius
• College degree

Preferred Qualifications

• Experience in property management, building maintenance, or facility management

Benefits

• Competitive compensation including base salary and uncapped commissions
• Automobile allowance
• Paid Time Off
• Training and Development

About the Company

City Wide Facility Solutions is the largest management company in the building maintenance industry, with over 100 franchise locations across the United States and Canada.