Account Manager

Responsibilities

• Own the commercial relationship to achieve upsell and renewal targets
• Proactively analyze customer product usage to identify growth opportunities
• Communicate customer feedback to the product team
• Collaborate across Success, Sales, Product, Legal, and Marketing departments
• Coordinate resources to drive feature adoption
• Work with Account Executives to transition clients from pre-sales to ongoing service

Requirements

• At least 3 years experience renewing and expanding SaaS solutions contracts
• Background in SaaS sales for Mobile and/or Marketing Technology
• Experience with deal sizes ranging from $25k - $500k/year
• Proficiency with Salesforce.com CRM or similar tools
• Intermediate to advanced knowledge of MS Office Suite
• Strong presentation and organizational skills

Preferred Qualifications

• Experience selling email, analytics, CRM, or marketing automation solutions
• Knowledge of multi-channel consumer engagement and mobile marketing automation

Benefits

• Competitive compensation including equity (RSUs)
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability insurance
• Family services including fertility benefits and paid parental leave
• Professional development and yearly learning stipend

About the Company

Braze is a leading customer engagement platform that helps brands deliver personalized, cross-channel experiences through composable intelligence and AI-powered decisioning.