Account Manager

About the Company

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.

Responsibilities

• Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals
• Build and deepen relationships with key stakeholders to position Avoca as an indispensable partner
• Lead quarterly and executive business reviews tying performance to customer outcomes
• Identify, develop, and close upsell and cross-sell opportunities to grow net revenue retention
• Partner with Sales, Implementation, and Product teams to ensure smooth onboarding and adoption
• Monitor account health signals proactively to intervene on at-risk accounts
• Serve as the internal voice of the customer by surfacing product feedback to Product and Engineering
• Collaborate with Marketing on customer success stories and case studies

Requirements

• 7-10 years of account management or customer success experience at a B2B SaaS company
• Proven track record of meeting or exceeding NRR, GRR, or expansion targets
• Experience navigating complex, multi-stakeholder accounts from operators to executives
• Strong commercial instincts for identifying and closing expansion opportunities
• Excellent communication and presentation skills for high-impact executive reviews
• Proficiency with CRM tools like HubSpot

Preferred Qualifications

• Experience in home services, field services, or vertical SaaS
• Familiarity with AI or voice-based products
• Experience building or refining AM/CS processes at a scaling startup

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k)
• Flexible PTO plus U.S. federal holidays
• Company-wide off-sites
• Daily in-office lunch and dinner coverage for late nights
• Commuter benefits and late-night rideshare
• Equity and comprehensive perks