A
Posted 15 hours ago
Account Manager
AvocaAccount Manager
Perks & benefits
Medical InsuranceHealth InsuranceVisa
Requirements
7-10 years B2B SaaS account management experience, Track record of meeting NRR/GRR targets, Experience with multi-stakeholder accounts, Proficiency with HubSpot
Skills
SaaSAccount ManagementHubSpot
About the role
About the Company
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
Responsibilities
- Own a book of mid-market home service accounts, driving retention, expansion, and on-time renewals
- Build and deepen relationships with key stakeholders to position Avoca as an indispensable partner
- Lead quarterly and executive business reviews tying performance to customer outcomes
- Identify, develop, and close upsell and cross-sell opportunities to grow net revenue retention
- Partner with Sales, Implementation, and Product teams to ensure smooth onboarding and adoption
- Monitor account health signals proactively to intervene on at-risk accounts
- Serve as the internal voice of the customer, surfacing product feedback to Product and Engineering
- Collaborate with Marketing on customer success stories and case studies
Requirements
- 7-10 years of account management or customer success experience at a B2B SaaS company
- Proven track record of meeting or exceeding NRR, GRR, or expansion targets
- Experience navigating complex, multi-stakeholder accounts from operators to executives
- Strong commercial instincts for identifying and closing expansion opportunities
- Excellent communication and presentation skills for executive business reviews
- Proficiency with CRM tools like HubSpot
Preferred Qualifications
- Experience in home services, field services, or vertical SaaS
- Familiarity with AI or voice-based products
- Experience building or refining AM/CS processes at a scaling startup
Benefits
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k)
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch and dinner coverage for late nights
- Commuter benefits and late-night rideshare
- Standing desks and workspace accommodations
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Avoca · New York
