Account Manager

Responsibilities

• Manage a portfolio of strategic customer accounts, acting as the primary contact for all commercial and relationship matters.
• Build deep understanding of client business, stakeholders, and technology landscapes to identify growth, renewal, and expansion opportunities.
• Own account plans, revenue forecasts, and quarterly business reviews (QBRs).
• Coordinate with solution architects, delivery, and marketing teams to ensure high-quality service delivery and proactive issue resolution.
• Drive renewals, negotiate contracts, and ensure compliance with commercial terms and payment schedules.
• Track and report key account metrics including revenue, NPS/CSAT, pipeline, and risks.

Requirements

• 5+ years of account management, key account, or client success experience in IT services, SaaS, or technology consulting.
• Demonstrated success in owning revenue, renewals, and upsell/cross-sell targets for mid-market or enterprise accounts.
• Experience working with technology or digital transformation offerings such as cloud, data/analytics, or AI/ML.
• Strong relationship-building and stakeholder management skills, with comfort engaging CXO-level clients.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and reporting tools like Excel/Sheets.

Benefits

• Learn from experts, including former AWS leaders and AI pioneers.
• Direct ownership of high-impact "greenfield" projects from concept to global launch.
• Opportunity to master the latest Generative AI frameworks and cloud-native architectures.
• Work on mission-critical systems used by major global enterprises.
• Rapid career scaling in a high-speed environment.

About the Company

Aivar Innovations is an AI-first technology partner where cutting-edge technology meets industry expertise. Our AI-augmented teams accelerate development, reduce time-to-market, and deliver exceptional code quality by crafting scalable, repeatable solutions that drive real momentum for businesses.