Account Management Manager

About the Company

At Flexport, we believe global trade can move the human race forward. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.

Responsibilities

• Manage and grow existing customer relationships in Japan, owning the long-term health of your book of business
• Drive account expansion through cross-sell and up-sell opportunities across Ocean and Air services
• Act as the primary local point of contact for key customers in Japan
• Coordinate with Tokyo operations teams to ensure consistent service quality and issue resolution
• Support customer onboarding and stabilize early-stage business for newly acquired accounts
• Collaborate with overseas sales teams to convert global shipper relationships into Japan-origin opportunities
• Serve as a trusted advisor, advocating for customer needs internally

Requirements

• Bachelor's degree or equivalent
• 6+ years of experience in account management, sales, or supply chain operations
• Experience in freight forwarding, logistics, or 3PL/4PL services
• Proven track record of growing business with Japanese enterprise customers
• Strong understanding of Japan import/export trade flows
• Native or business-level Japanese (verbal and written)
• Professional working English
• Working knowledge of Ocean (FCL/LCL) and Air freight

Preferred Qualifications

• Experience supporting BCO and retail customers
• Experience with PO and booking management workflows
• Experience working in a technology-enabled freight forwarder or digital logistics platform
• Experience with country launches or new office build-outs