
Posted 10 hours ago
Account Management Associate
LalamoveAccount Management Associate
Requirements
Bachelor or College degree in Marketing or Business, Minimum 2 years experience in sales, account management, or customer support, Proficiency in MS Excel, Word, and PowerPoint, Proficiency in written Vietnamese and English
Skills
Account ManagementSalesCustomer Support
About the role
Responsibilities
- Manage Account Management (AM) Group KPIs related to revenue, retention rates, upselling, and reactivation activities
- Maintain strong relationships with key corporate accounts through regular visits and engagement
- Coordinate with internal stakeholders to resolve service failures, billing issues, and customer complaints
- Conduct periodic surveys on existing corporate customer cohorts to identify market insights
- Collaborate with the marketing department on seasonal campaigns and oversee campaign timelines to ensure quality output
- Provide weekly and monthly reports to the Line Manager
Requirements
- Bachelor or College degree, preferably in Marketing, Business, or a related field
- Minimum 2 years of solid experience in sales, account management, or customer support
- Proficiency in written Vietnamese and English
- Hands-on experience with MS Excel, Word, and PowerPoint
- Ability to work independently and thrive under pressure
- Strong sense of product flow and merchant solutions
Preferred Qualifications
- High skill in campaign management
- Proven ability to manage complex customer inquiries and service resolutions
About the Company
Lalamove is a leading on-demand delivery platform that connects local businesses and individuals with world-class logistics solutions, driving market expansion through innovative technology and reliable service.
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Lalamove · Ho Chi Minh City
