Account Management Associate

Responsibilities

• Manage Account Management (AM) Group KPIs related to revenue, retention rates, upselling, and reactivation activities
• Maintain strong relationships with key corporate accounts through regular visits and engagement
• Coordinate with internal stakeholders to resolve service failures, billing issues, and customer complaints
• Conduct periodic surveys on existing corporate customer cohorts to identify market insights
• Collaborate with the marketing department on seasonal campaigns and oversee campaign timelines to ensure quality output
• Provide weekly and monthly reports to the Line Manager

Requirements

• Bachelor or College degree, preferably in Marketing, Business, or a related field
• Minimum 2 years of solid experience in sales, account management, or customer support
• Proficiency in written Vietnamese and English
• Hands-on experience with MS Excel, Word, and PowerPoint
• Ability to work independently and thrive under pressure
• Strong sense of product flow and merchant solutions

Preferred Qualifications

• High skill in campaign management
• Proven ability to manage complex customer inquiries and service resolutions

About the Company

Lalamove is a leading on-demand delivery platform that connects local businesses and individuals with world-class logistics solutions, driving market expansion through innovative technology and reliable service.