Account Executive

Responsibilities

• Support assigned customer accounts and assist in day-to-day account coordination
• Communicate with customers to understand service requirements and share updates
• Coordinate with internal teams including operations, finance, and support to ensure smooth execution
• Follow up on service-related issues and support their timely resolution
• Maintain accurate customer data and documentation
• Assist in preparing basic reports using MS Excel
• Ensure adherence to company processes and service standards
• Support senior account team members in ongoing account activities

Requirements

• Bachelor's degree in Business, Logistics, or a related field
• 0–2 years of experience in account management, customer service, or operations
• Strong communication and coordination skills
• Proficiency in MS Excel and basic reporting
• Ability to work cross-functionally in a fast-paced environment

About the Company

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards, providing real-time tracking and integrated solutions to streamline last-mile logistics.