Account Executive - Enterprise (SLED)

Responsibilities

• Develop tailored ITSM and EX strategies for Higher Education clients
• Collaborate with administrators, IT leaders, and HR departments
• Build and execute a robust sales pipeline for medium- to long-term cycles
• Create and present compelling value propositions aligned with institutional goals
• Partner with Marketing, Solutions Engineers, and Customer Success teams

Requirements

• 5–8 years of success in SaaS enterprise sales
• Experience in ITSM and EX solution selling
• Advanced knowledge of SaaS platforms
• Strong analytical abilities for customer needs assessment

Preferred Qualifications

• Prior experience selling to Higher Education institutions

Benefits

• Dental, medical, vision, disability, and life insurance
• Equity and ESPP
• Flexible PTO
• Flexible spending, commuter, and wellness benefits
• Adoption and parental leave

About the Company

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.