Account Engagement Manager

Responsibilities

• Manage and grow a large pool of existing client relationships (approx. 350 accounts)
• Proactively strengthen relationships to maximize retention, cross-sell, and upsell
• Design and execute multi-channel strategies to reach large customer segments
• Own and manage the growth pipeline from outreach to deal execution
• Identify high-potential customers and coordinate handoffs to customer success teams
• Act as a primary customer advocate by coordinating with internal operational, risk, and compliance teams
• Monitor regional market and competitive trends
• Provide feedback on product gaps to influence the product roadmap
• Maintain accurate customer information in CRM
• Lead educational initiatives such as webinars and workshops
• Represent the company at industry forums and events
• Own the end-to-end commercial process including demos, proposals, and negotiations

Requirements

• Bachelor's degree, preferably in business or industrial engineering
• Fluency in English and Spanish
• 2-3 years of experience in commercial, sales, marketing, or customer-facing roles
• Strong understanding of financial services and digital payments ecosystem
• Excellent relationship-building, communication, and negotiation skills
• Proven success working with mid-tier or growth segment clients
• Data-oriented with strong analytical and business reasoning skills
• Proficiency with CRM platforms such as Salesforce
• Ability to work under pressure in a dynamic environment

Preferred Qualifications

• Expertise in sales reporting
• Familiarity with payment industry, ERP, invoicing, and reconciliation tools
• Proven track record with international clients across diverse industries
• Experience selling B2B solutions in a consultative manner
• Fluency in Portuguese (written and spoken)

About the Company

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.