Account Director

About the Company

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. We have developed the foundations of modern banking through core and payments technology which run natively in the cloud.

Responsibilities

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities
• Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders
• Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery
• Provide clear and regular updates on initiative progress to both internal and external stakeholders
• Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth
• Coordinate with the bank’s delivery partners to consistently exceed service expectations
• Assist clients in crafting internal and external communications, including system demonstrations and business case development

Requirements

• Proven track record in enhancing client engagement and driving revenue growth
• Experience managing high-level stakeholders up to executive level
• Comprehensive understanding of banking organisations, cultures, and markets
• Experience with technology transformation projects within financial institutions
• Familiarity with Vault Core technology and associated concepts
• Knowledge of financial products and key banking business metrics
• Excellent negotiation, verbal, and written communication skills

Benefits

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit
• All the latest tech you need