Account Director

Responsibilities

• Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
• Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
• Develop account plans and success frameworks that align with customer business objectives.
• Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics, providing visibility into customer health and pipeline.

Requirements

• 5–10+ years of customer success, account management, or consulting experience.
• 2+ years of experience managing strategic or enterprise-level accounts.
• Ability to travel 25% of the time for customer visits, events, and conferences.
• Proven experience in a fast-paced SaaS or startup environment.
• Strong analytical mindset with the ability to use data to drive decision-making.
• Exceptional communication skills and executive presence.

Preferred Qualifications

• Experience working in a Series A or Series B startup environment.
• Proven track record of managing multi-threaded stakeholder relationships.
• Ability to thrive in ambiguous, high-growth settings.

Benefits

• Competitive cash compensation ($160K – $185K) and equity offers.
• Performance-based bonuses.
• Daily collaboration with founders to shape product vision.
• Exposure to design and research leaders at top global brands.

About the Company

Outset has invented a better way to do research through AI-powered user interviews. Global brands like HubSpot, Microsoft, Uber, and Nestle use Outset to achieve deeper, qualitative insights at unprecedented speed and scale. Backed by top Silicon Valley investors including Radical Ventures and M12, Outset is disrupting the massive research industry by setting a new standard for understanding people through AI-moderated research.