Account Director

About the Company

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale, helping brands make smarter, customer-led decisions.

Responsibilities

• Achieve assigned revenue targets through retention and expansion of the existing book of business
• Deepen client relationships to uncover incremental revenue opportunities including upsell and cross-sell
• Act as a strategic point of contact providing guidance on research design and business issues
• Develop insightful proposals and deliver strategic presentations that align with client goals
• Partner with Research Managers to ensure project specifications and high-quality deliverables
• Lead the resolution of product, solution, and delivery challenges
• Use tech stack including Salesforce, ChurnZero, and Gong to track client relationships and progress

Requirements

• 5-8 years of Account Management or Client Services experience in SaaS, digital marketing technology, or market research
• Proven track record of managing and growing a portfolio of key accounts (approx. $1M)
• Demonstrated success in achieving revenue targets through upselling and cross-selling
• Experience navigating complex client organizations and multiple stakeholders
• Proficiency with SaaS solutions and market research tools
• Strong project management and negotiation skills
• Ability to travel up to 25%

Preferred Qualifications

• 5 years of supplier-side experience
• Experience in market research methodologies and project management
• Strong aptitude for research consulting and analytical skills