Account Delivery Manager IT

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT and business departments in their digital transformation projects since 1994. With 3,600 specialists operating across 6 countries, the company fosters a culture of collective intelligence, innovation, and entrepreneurship.

Responsibilities

• Supervise the delivery of services to ensure contractual commitments are met
• Define the transition and implementation strategy for client contracts
• Monitor and guarantee the achievement of contractual indicators (KPIs)
• Optimize financial results and monitor margin levels
• Develop and sell related projects and services to expand the contract scope
• Manage commercial relationships to ensure client loyalty and development
• Participate in bid construction and pre-sales activities
• Design service quality improvement plans
• Supervise and support the production management team

Requirements

• Mastery of ITIL best practices
• Proven management and leadership skills
• Strong client service orientation
• Analytical, rigorous, and communicative mindset
• Conversational English proficiency for international contexts
• 2-5 years of experience in a similar role