Account Coordinator

Responsibilities

• Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support.
• Manage campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup.
• Analyze campaign performance metrics to identify trends and provide actionable insights to drive upselling and renewals.
• Monitor campaign performance and pacing, troubleshooting issues collaboratively with Ad Operations, Billing, and Measurement teams.
• Create post-campaign wrap reports tailored to client needs and account tiers.
• Ensure accurate pipeline management and timely IO processing for seamless campaign launches.
• Master internal tools and systems such as SFDC/Tarmac, Roku DMP, Tableau, and Prisma.

Requirements

• Strong written and verbal communication skills.
• Experience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables).
• Excellent organizational and time management abilities.
• Detail-oriented approach with a proactive problem-solving mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Preferred Qualifications

• Familiarity with CRM software and project management tools.
• Experience managing tier 3 accounts end-to-end with minimal support.
• Understanding of the media landscape and programmatic advertising.

Benefits

• Comprehensive healthcare including medical, dental, and vision.
• Retirement options (401(k)/pension).
• Life, accident, and disability insurance.
• Parental leave and wellness benefits.
• Paid time off and mental health support.
• Equity awards.

About the Company

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico. Our mission is to be the TV streaming platform that connects the entire TV ecosystem, connecting consumers to the content they love and providing advertisers with unique capabilities to engage consumers.