Account Associate

Responsibilities

• Serve as the first line of support for ClassPass partners, resolving operational questions and issues via email and support channels
• Maintain up-to-date partner information in systems and ensure accurate listings and class schedules
• Collaborate with Account Managers to prepare reports, surface key partner needs, and support outreach campaigns
• Assist in the onboarding process for new partners to ensure smooth activation on the platform
• Monitor partner performance and flag any concerns or opportunities to the broader team
• Deliver an excellent partner experience by responding promptly, professionally, and empathetically

Requirements

• 0–1 years of experience in customer support, account coordination, or operational roles
• Strong communication and organizational skills
• Proficiency in using CRM systems, email platforms, and spreadsheets
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Exceptional verbal and written English communication skills

Preferred Qualifications

• Fluency in additional languages is a plus
• Alignment with Playlist core values and an eagerness to learn in a fast-paced environment

About the Company

Playlist is building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. Through brands like ClassPass and Mindbody, we empower businesses and individuals to make meaningful, real-world connections.