Account Administrator - Benefits

Responsibilities

• Respond to routine client inquiries and maintain documentation of communications and issue resolutions
• Review and process insurance policies and endorsements for accuracy of coverage and form completion
• Assist in the benefits renewal process by gathering enrollment, volume, and benefit summary reports
• Prepare written correspondence and conduct telephone calls to underwriters as requested
• Help produce employee communications such as newsletters, bulletins, and presentations
• Execute requested changes on policies and assist with financial reporting for renewals
• Enter data into management systems and audit for accuracy, completeness, and conformity to procedures
• Issue and process client invoicing and assist in researching billing errors
• Maintain and update carrier product information and client records

Requirements

• Bachelor's Degree in Business Administration or a related field (or equivalent experience)
• Up to three years of client services experience
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills
• Ability to travel by automobile and aircraft
• Ability to work outside of normal business hours as needed

About the Company

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people, and give back to our communities. With over 13,100 associates doing business in more than 155 countries, we empower our people to do what is right every day.