Accommodations Specialist

Responsibilities

• Coordinate and schedule exam accommodations and make-up exams for College of Pharmacy students.
• Prepare and organize exam materials for in-house proctoring, ensuring strict confidentiality and security.
• Serve as the primary point of contact for students, faculty, and the Testing Accommodations Center regarding logistics and scheduling.
• Reserve and coordinate appropriate testing spaces in collaboration with facilities staff.
• Communicate exam details and instructions to students in a clear and supportive manner.
• Act as a liaison to faculty regarding approved student accommodations.
• Oversee and provide training for GSIs or staff supporting exam proctoring.
• Proctor exams as needed and manage coverage to ensure uninterrupted testing operations.
• Identify opportunities to improve accommodation processes and contribute to annual reporting.

Requirements

• Relevant experience in student services (e.g., advising, academic support, testing services, or registration/records).
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills for interacting with students, faculty, and staff.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets).
• Demonstrated ability to manage multiple priorities and meet deadlines in a changing environment.

Preferred Qualifications

• Associate's degree or an equivalent combination of education and experience.
• 2-3 years of experience in higher education or student support services.
• Experience using student information systems, such as PeopleSoft or MPathways.
• Working knowledge of FERPA, ADA, and accessibility-related best practices.

About the Company

The University of Michigan College of Pharmacy is dedicated to providing equitable access and support for all students. We foster an environment of mutual respect and excellence in academic and professional development.