Academic Support Specialist

Responsibilities

• Provide timely attention and follow-up to academic requests from leaders, managing reports and operational tasks.
• Support enrollment and academic administration processes for new and returning postgraduate students.
• Participate in group programming, ensuring accurate data capture, updates, and migration within institutional platforms.
• Manage the end-to-end follow-up of academic and administrative cases until resolution.
• Collaborate with matrix leaders to provide integral support throughout the student lifecycle.
• Coordinate logistics for director travel and support the planning and execution of institutional events.
• Propose continuous improvement initiatives, including process automation and optimization.

Requirements

• Bachelor's degree in Education, Administration, or Psychology.
• Experience in academic environments or customer service roles.
• Intermediate English proficiency.
• Strong service orientation and proactive attitude.
• High attention to detail and effective communication skills.

About the Company

Tecnológico de Monterrey is a community centered on education, innovation, research, and excellence, dedicated to transforming the environment through impactful solutions.