Academic Support Specialist

Responsibilities

• Provide extraordinary support and administrative solutions to students, academic directors, professors, and parents to drive self-management and academic excellence.
• Manage communications with various institutional areas to support administrative, transactional, and academic processes through digital and in-person channels.
• Coordinate with national Administrative Services Centers to promote the standardization of service processes.
• Drive continuous improvement by proposing best practices, detecting needs, and automating processes.
• Deliver high-quality service experiences based on the "I receive – I resolve" principle, utilizing satisfaction survey data to implement improvements.

Requirements

• Bachelor's or Engineering degree.
• Proven experience in school services, academic services, or customer service.
• Advanced English proficiency.
• Strong attention to detail and result orientation.
• Effective communication skills and a proactive service attitude.

About the Company

Tecnológico de Monterrey is a community centered on education, innovation, research, and excellence. We aim to transform our environment by empowering talent to imagine, undertake, and build solutions that positively impact people and the community.