Academic Processes Coordinator

Responsibilities

• Accompany students through format transitions with empathy and systemic thinking to ensure a seamless experience.
• Provide personalized attention before, during, and after changes to guarantee clarity and timely follow-up.
• Design and implement efficient operational processes and clear flows to minimize friction during student integration.
• Monitor key experience indicators by applying surveys, systematizing data, and generating reports to evaluate satisfaction.
• Proactively identify risks and anticipate student needs to resolve doubts and ensure a positive experience.
• Coordinate with academic and administrative leaders to ensure an integrated, person-centered service.
• Document and iterate on transition processes, proposing evidence-based optimizations.

Requirements

• Bachelor's degree in Education, Psychology, Communication, Industrial Engineering, Service Management, Administration, or related fields.
• Minimum 3 years of experience in direct university student support or personalized accompaniment.
• Proven experience in the design, documentation, and optimization of academic or administrative processes.
• Demonstrated ability in data analysis, including designing surveys and monitoring satisfaction or retention indicators.
• Strong skills in results orientation, effective communication, and collaborative teamwork.

Preferred Qualifications

• Postgraduate studies in User Experience (UX), continuous improvement, change management, or similar disciplines.

About the Company

Universidad Tecmilenio is part of a community dedicated to transforming lives through education. We believe learning is a lifelong journey and focus on creating a work environment built on development, well-being, and purpose to help individuals reach their maximum potential.