Academic Operations Coordinator

Responsibilities

• Serve as a primary point of contact for students, faculty, and staff regarding academic records, registration, and university policies.
• Triage service requests via email and telephone, assisting with transcripts, registration, and academic deadlines.
• Manage student status updates, including deferrals, cancellations, and Academic Standards decisions.
• Handle National Student Clearinghouse enrollment verifications.
• Provide administrative support for course withdrawals, degree audit clearance, and commencement activities.
• Coordinate with the Commencement Office to assist in creating commencement programs.
• Manage office supply inventory and assist during high-demand periods such as registration and the start of terms.

Requirements

• High School diploma required.
• Proficiency in Microsoft Word and Microsoft Excel.
• Ability to interpret and apply policy language accurately.
• Strong organizational, prioritization, and time management skills.
• Ability to maintain composure when dealing with difficult or demanding customers.

Preferred Qualifications

• Associate degree or higher.
• At least 2 years of experience working in a busy, public-facing office, preferably in a college or university setting.
• Experience working in a fast-paced environment with time-sensitive deadlines.

About the Company

Bentley University is dedicated to educating creative, ethical, and socially responsible students who become organizational leaders. We foster a diverse and inclusive community that values the exchange of ideas and promotes innovation through a wide range of perspectives.