Academic Advisor

Responsibilities

• Manage an active caseload of students from admission through program completion, providing academic and professional planning.
• Monitor student progress and implement communication plans to support persistence, retention, and graduation.
• Provide guidance on academics, experiential learning, and academic difficulty using an appreciative advising model.
• Design and deliver student support programs, including workshops and webinars.
• Maintain accurate student records and track engagement using Salesforce or Navigate.
• Assess and report on student data related to retention, graduation rates, and satisfaction.
• Process academic paperwork including changes of major, transfer credits, and graduation petitions.
• Ensure compliance with ADA, FERPA, SEVIS, and other university and federal guidelines.

Requirements

• Master's degree or equivalent professional work experience.
• 3-5 years of professional experience, preferably in academic affairs, student services, HR, or corporate recruiting.
• Proven experience in a service or leadership role such as an advisor, counselor, coach, or customer service professional.
• Proficiency in Microsoft Office Suite.
• Experience using Salesforce or equivalent CRM/tracking platforms.
• Strong interpersonal, writing, and presentation skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Preferred Qualifications

• Experience working with adult learners, international students, or online learners.
• Industry knowledge in an in-demand workforce domain.
• Experience with the Banner mainframe database system.
• Professional certifications in related fields (e.g., MBTI, career certifications, PMI, APR).

Benefits

• Comprehensive package including medical, vision, and dental insurance.
• Paid time off and retirement plans.
• Tuition assistance and wellness programs.
• Commuting and transportation support.

About the Company

Founded in 1898, Northeastern University is a global research university and a leader in experiential lifelong learning. With a global system including 14 campuses across the U.S., U.K., and Canada, Northeastern integrates real-world experience with education and research to empower students and faculty to create worldwide impact.