Academic Advisor I

Responsibilities

• Provide comprehensive academic advising regarding degree requirements, curriculum planning, and academic policies.
• Develop personalized degree plans and monitor student progress to support timely graduation.
• Proactively engage with students via phone, email, text/chat, and virtual meetings to address barriers to persistence.
• Support at-risk students by creating success plans and connecting them with university resources.
• Serve as a liaison between students and departments such as Financial Aid, Registrar, and Military and Veteran Affairs.
• Collaborate with faculty and USNCC Success Coaches to support student retention initiatives.
• Maintain accurate student records and advising documentation within university systems.

Requirements

• Bachelor's degree in higher education, academic advising, counseling, or a related field.
• 1-3 years of professional experience in academic advising, student services, or customer service.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, and PowerPoint).
• Strong verbal and written communication skills.
• Familiarity with the U.S. Military environment or service members.
• Demonstrated organizational and problem-solving skills.

Preferred Qualifications

• Experience working with student information systems or databases.
• Experience in a fast-paced higher education environment.

Benefits

• 100% tuition coverage for one undergraduate and one graduate degree for the employee.
• Discounted tuition rates for spouses and dependent children.
• Retirement plan with a 6% annual gift and 4% matching contribution.
• Comprehensive medical, dental, and vision coverage.
• Generous time off, including 18 days of personal leave in the first year and paid holidays.

About the Company

Embry-Riddle Aeronautical University is the world’s largest aviation and aerospace university. Celebrating 100 years of leadership, the university serves over 30,000 students globally through cutting-edge programs in STEM, aviation, business, and engineering.