Academic Advisor

Responsibilities

• Mentor and train new Academic Advisors to ensure high-quality student support
• Assist in the development and implementation of strategic advising initiatives
• Serve as a CRM Advise "super user" to support other advisors in the department
• Analyze data to improve Center for Academic Advising and Student Success (CAASS) processes and student outcomes
• Provide specialized advisement for undergraduate students, with a focus on complex populations such as international and transfer students
• Collaborate with academic deans, department chairs, and faculty to maximize student support and retention

Requirements

• Bachelor's degree in a related field (Master's degree preferred)
• Minimum of three years of experience in higher education (advising, registration, admissions, or recruitment preferred)
• Excellent oral and written communication skills with a strong sensitivity to student needs
• Proficiency in Microsoft Office (Word, Excel, Access) and general database software
• Ability to maintain strict confidentiality regarding student records
• Valid driver's license and access to a vehicle for occasional travel between campuses
• Willingness to work non-standard hours, including evenings and weekends, as required

Preferred Qualifications

• Experience with the Colleague university database system
• Proficiency in Canvas X16 graphic design program

Benefits

• Comprehensive benefits package including health, dental, vision, and prescription insurance
• Employee tuition grant
• Paid time off and retirement plan contributions
• Employer-paid life insurance and long-term disability benefits
• Access to voluntary benefits such as commuter benefits, FSA/HSA, and supplemental life insurance

About the Company

Fairleigh Dickinson University is a dedicated institution committed to student success through comprehensive support services and academic excellence. The Metropolitan Campus is located in Teaneck, NJ.