A. Service Quality Operations Support Specialist

Responsibilities

• Monitor service logs for A. (A-dot), A. Biz, and NUGU to ensure high quality
• Support the classification and structuring of log data
• Analyze low-quality service cases and assist in measuring service quality
• Perform daily functional testing and quality analysis for A. Biz, A. dot, and T-map apps
• Manage operational tasks including notice updates, FAQ management, and campaign registration

Requirements

• Bachelor's degree or higher (any major)
• Proficiency in OA (Office Automation) tools
• Strong communication skills
• Proactive attitude with a commitment to completing assigned tasks

Preferred Qualifications

• Experience using Generative AI for work tasks
• Experience in processing and analyzing large datasets
• Experience in designing and executing test cases (TC)

About the Company

SK telecom is a leading telecommunications provider dedicated to creating a happier world through digital innovation and advanced technology services.