2IC - Furniture

Responsibilities

• Deliver exceptional customer service and find the best "life at home" solutions for customers
• Maximize sales and exceed individual and store sales targets
• Assist with coaching, leading, and motivating an enthusiastic team
• Manage work tasks effectively while prioritizing customer needs
• Resolve customer complaints and make quick decisions to ensure customer satisfaction
• Provide exceptional customer-focused problem solving

Requirements

• Experience in a customer-focused, successful retail business
• Proven retail management experience with an excellent sales track record
• High level of furniture product knowledge (indoor settings, outdoor settings, and couches)
• Strong communication skills and a highly motivated, results-driven attitude
• Ability to work flexible retail hours, including weekends, public holidays, and late-night trades

Benefits

• Guaranteed base earnings plus an attractive commission structure
• Fantastic incentive-based promotions
• Generous staff discounts
• Clear paths for career progression within a trusted national brand
• A positive work environment where performance is recognized and rewarded

About the Company

Harvey Norman is an Australian retail icon in the home and lifestyle space, operating over 180 stores nationwide. We are dedicated to providing great service and offering a supportive network for professional development.