Manager- Client Services - Emiratized Role

Responsibilities

• Assist Elite Banking business segments with daily operational matters and deliver high-quality customer service to new and existing clients.
• Serve as primary client contact in the absence of the Relationship Manager (RM).
• Support RMs in account openings/closings, perform compliance and KYC checks, and handle document remediation within deadlines.
• Process client transfers/remittances/deals, ensuring error-free submissions and adherence to agreed turnaround times.
• Coordinate with investment desks and other internal teams for end-to-end investment trade follow-up.
• Prepare monthly MIS reports, escalate delays or process gaps, and liaise with Quality Assurance.
• Perform signature verification checks and make callbacks as required.
• Register, distribute, and follow up on delivery of security items (debit/credit cards, cheque books, etc.).
• Log and follow up on all customer complaints to ensure satisfaction and participate in trend analysis/corrective actions.
• Maintain daily/weekly/monthly trackers for audit flow and compliance.
• Attend training sessions for ongoing development and skill enhancement.
• Mentor and assist in training other staff; provide cover during leave periods.
• Strictly adhere to bank policies, procedures, and regulatory requirements.
• Cooperate fully and timely with audit and compliance requests; aim for zero unsatisfactory audit comments.
• Be willing to move between segments as needed by management.
• Carry out any other additional tasks as assigned by management.

Requirements

• Banking products knowledge
• University degree or experience
• Teamwork
• Interpersonal skills
• English proficiency

Preferred Qualifications

• Arabic language proficiency
• Strong technology skills
• Experience in a similar field (minimum 3 years)
• Creative and self-starter

Benefits

• Annual Leave (2)
• Gratuity (9)
• Health Insurance (10)
• Paid Leave (14)
• Visa (17)

About the Company

First Abu Dhabi Bank is one of the UAE's largest and most inclusive financial institutions, committed to combining international experience with deep cultural knowledge and local expertise. FAB offers a collaborative environment, fosters ongoing development, and values the perspectives and ideas of all colleagues.