Telecommunication Agent Russian Speaker

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and strive to exceed guest expectations.
• Greet guests by name upon calling as per Rixos standards.
• Maintain up-to-date knowledge of hotel and local services.
• Keep awareness of guest profile through guest profile system.
• Complete management's long-distance call vouchers and record them.
• Maintain guest wake-up call sheet and deliver calls on time.
• Operate the switchboard for fast and efficient call transferring (internal/external).
• Take messages for guests and management.
• Ensure all calls are answered efficiently according to procedure.
• Track whereabouts of managers for effective contact.
• Monitor logs of calls, faxes, and messages.
• Coordinate hotel communication in emergencies.
• Be fully aware of daily "Rixelence" events.
• Ensure proper grooming at all times.
• Attend scheduled training classes.
• Show cooperation and respect within the team and across departments.
• Maintain awareness of daily activities and knowledge of hotel facilities.

Requirements

• High school diploma or equivalent
• Communication skills
• Telephone etiquette
• Computer skills
• Customer service training
• Problem-solving skills
• Basic technical knowledge
• Multilingual abilities (Russian required)

Preferred Qualifications

• Post-secondary education in hospitality/communications/IT
• Hospitality management courses
• Experience with hotel management and reservation systems
• Technical knowledge of telecommunications equipment

Benefits

• Competitive salary and compensation (industry standard)
• Training and development opportunities
• Career advancement within Rixos Hotels group
• Comprehensive health insurance coverage
• Employee recognition programs
• Policies to promote work-life balance
• Uniforms/professional dress code guidelines
• Participation in social events and team-building activities
• Transportation services
• Employee wellness programs (e.g., fitness classes/gym access)

About the Company

Rixos Marina Abu Dhabi, part of the AccorHotel group, is a luxurious hospitality establishment in the heart of Abu Dhabi. With a stunning waterfront setting and views of the marina and city skyline, the resort offers top-tier accommodations, world-class dining, state-of-the-art business and leisure facilities, and personalized, attentive services. The hotel is dedicated to providing memorable guest experiences and upholding high standards of comfort and sophistication.