Inside Sales Supervisor

Responsibilities

• Supervise inside sales staff, facilitate regular team meetings, and coordinate workload distribution.
• Ensure accuracy, completeness, and compliance of all inquiry and quote processes.
• Monitor quote-to-order conversion rates, call activity, and lead progression, ensuring accountability to targets.
• Use data analytics to identify trends, streamline processes, and raise team performance.
• Handle urgent or complex customer and supplier interactions requiring supervisory input.

Requirements

• Minimum 3 years of experience supervising a sales team.
• Proficiency in Epicor ERP and HubSpot CRM (or equivalent).
• Strong data analysis, reporting, and process management skills.
• Excellent prioritisation, coordination, and problem-solving abilities.
• Based in or able to commute to JAFZA; a valid UAE driver’s license is an advantage.

Preferred Qualifications

• Bachelor’s degree preferred in business, technical, or related field.
• Familiarity with AI tools (e.g., ChatGPT, Copilot) is an advantage.

Benefits

• Purpose-driven culture: Upholding safety, quality, and transparency.
• Reciprocity & trust: Mutual respect and open communication, supporting growth through shared success.
• Innovation & agility: Continuous improvement and sustainable impact.

About the Company

IRE specialises in purchasing and supplying international oil and gas products, providing innovative solutions and superior quality at competitive prices with premium customer service. With over 30 years of experience and strong partnerships with manufacturers, IRE acts as an extension of their businesses. Our after-sales service is delivered by product experts, and we’re strategically located in the UAE to efficiently serve the GCC region, offering operational and financial advantages to our clients.