Director of Client Success & Growth

Responsibilities

Strategic Sales Leadership

• Develop and implement effective sales strategies to exceed revenue targets.
• Identify and capitalize on new business opportunities.
• Build and maintain long-term client relationships.
• Provide market and competition insights, including updates to Porter’s Five Forces analysis.
• Forecast revenue over a three-year horizon and contribute to long-term planning.

Operational Excellence

• Monitor sales performance and drive efficiency across processes.
• Enhance customer lifetime value through upselling, cross-selling, and retention.
• Foster seamless collaboration across departments to ensure client satisfaction.
• Leverage digital and AI-powered tools to optimize sales performance.

Market Research & Lead Generation

• Research and analyze competitors, industry trends, and client behavior.
• Generate and nurture SQL leads through networking and industry partnerships.
• Prepare tenders and proposals to secure new opportunities.

Sales Activity & Reporting

• Oversee accurate reporting of leads, pipeline, and sales activities.
• Produce bi-weekly market research reports to support sales strategies.
• Create high-impact sales materials to support engagements.

People Leadership

• Recruit, mentor, and inspire a high-performing sales team.
• Provide coaching, feedback, and succession planning.
• Drive employee engagement, learning, and professional development.
• Lead with Kaizen’s culture and values, promoting innovation and collaboration.

Requirements

• Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field (Master’s/MBA highly preferred)
• 12–15 years progressive leadership experience in Sales, Client Success, or Business Development
• Minimum 5 years in senior leadership role within Asset Management, Real Estate, or Investment sectors in UAE/GCC
• Strong understanding of UAE/GCC real estate and investment landscape
• Proven record achieving/exceeding multimillion-dirham revenue targets
• Ability to build/manage high-performing, multicultural teams
• Strong network: government entities, developers, institutional investors, corporate clients
• Medium- to long-term growth strategies experience: forecasting, risk management, market positioning
• Expertise in structuring complex deals and commercial negotiations
• Familiarity with AI, CRM platforms, and digital sales tools
• Excellent English communication (Arabic is an advantage)
• Deep appreciation for UAE business culture and values

Benefits

Benefits for this role are not specified in the listing.

About the Company

Founded in 2006, KAIZEN Asset Management Services is among the top 20 property management firms in Dubai and the first ISO 9001:2015 certified provider. Kaizen AMS offers end-to-end solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, managing an asset portfolio valued at AED 19 billion across 130+ projects. Renowned for high occupancy rates and trusted by notable UAE real-estate clients, Kaizen AMS operates under the visionary leadership of CEO Fadi Nwilati. The company has earned prestigious awards, including IRECMS, Smart Built Environment, Superbrands, and Gulf Real Estate Awards, and is recognized as one of the most influential companies by CM Today.