Customer Service- Growth Agent

Responsibilities

• Proactively reach out to users at key drop-off points to recover lost opportunities (e.g., cancelled orders, app uninstalls, incomplete pickups/drop-offs).
• Conduct market research and gather customer insights to support product and marketing strategies.
• Assist with lead generation campaigns and ensure fast follow-up on hot leads.
• Provide support during peak times, including evenings and weekends, to maximize conversion rates.
• Collect and relay customer feedback on new features and experiments to product and growth teams.

Requirements

• 2-4 years tele sales or outbound customer engagement experience.
• Strong communication skills in English (Arabic is a plus).
• Experience using WhatsApp, phone, and email for customer interactions.
• Ability to work flexible shifts, including evenings and weekends.
• Proactive, results-driven, and able to work independently.
• Strong problem-solving skills and customer-centric mindset.

Benefits

• Full-time, office-based role in Dubai.

About the Company

Established in 2015, Washmen is an award-winning app offering dry cleaning and laundry outsourcing solutions. With operations in Dubai, Abu Dhabi, and a user base of over 60,000 people, Washmen is recognized for quality, consistency, and convenience. The company is on a mission to transform laundry for busy lives using state-of-the-art technology and a user-friendly experience. Washmen’s offices in Dubai, Beirut, and Istanbul are home to a dynamic, growing team.