
UK Retention Desk
Complyxpert (PTY) Ltd
Retention Desk Agent
Posted 2 months ago
Employment Type
Full Time
Location
Dubai
Experience
Mid Level
Benefits
Commission
Requirements
Forex, Sales, Account management, Client retention, English fluency
Job Description
Responsibilities
- Maintain strong, long-lasting relationships with high-value clients by understanding their needs and providing effective solutions.
- Drive client loyalty and satisfaction through consistent engagement, quick resolution of concerns, and upselling/cross-selling strategies.
- Work with company-provided leads to maximize opportunities and grow client deposits.
- Use expertise in Forex and trading platforms to guide and educate clients on trading opportunities.
- Meet and exceed retention and deposit targets.
- Conduct professional and persuasive client conversations in English.
- Collaborate with sales, support, and management teams to improve retention strategies.
- Stay up to date with financial market trends and industry developments to provide relevant insights to clients.
- Track client interactions, deposits, and performance metrics, and prepare management reports.
- Address client concerns promptly and escalate when necessary.
Requirements
- Minimum 1 year experience in Forex or Online Trading (Sales, Account Management, Retentions, or Business Development)
- Proven experience managing high-value clients and driving significant deposit volumes
- Strong knowledge of trading platforms and retention tools
- Excellent communication and persuasion skills; fluent in English (additional European languages advantageous)
- Results-driven, proactive, and target-oriented
- Strong interpersonal skills
- Analytical thinker and problem-solver
- Resilient and adaptable in fast-paced environments
- Time management and organizational skills
- Knowledge of CRM systems and sales tracking tools (advantageous)
Benefits
- Location: Dubai (Full-Time, Onsite)
- Salary Range: USD $1,500 – $3,000 per month + attractive commissions
- Preferred Nationalities: Eastern, Central, Western European, British, or American
About the Company
Complyxpert is a registered BPO servicing different brands, providing one of the world’s best trading experiences to South African clients.
How to Apply
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