Complyxpert (PTY) Ltd

UK Retention Desk

Complyxpert (PTY) Ltd

Retention Desk Agent

Posted 2 months ago

Employment Type

Full Time

Location

Dubai

Experience

Mid Level

Benefits

Commission

Requirements

Forex, Sales, Account management, Client retention, English fluency

Job Description

Responsibilities

  • Maintain strong, long-lasting relationships with high-value clients by understanding their needs and providing effective solutions.
  • Drive client loyalty and satisfaction through consistent engagement, quick resolution of concerns, and upselling/cross-selling strategies.
  • Work with company-provided leads to maximize opportunities and grow client deposits.
  • Use expertise in Forex and trading platforms to guide and educate clients on trading opportunities.
  • Meet and exceed retention and deposit targets.
  • Conduct professional and persuasive client conversations in English.
  • Collaborate with sales, support, and management teams to improve retention strategies.
  • Stay up to date with financial market trends and industry developments to provide relevant insights to clients.
  • Track client interactions, deposits, and performance metrics, and prepare management reports.
  • Address client concerns promptly and escalate when necessary.

Requirements

  • Minimum 1 year experience in Forex or Online Trading (Sales, Account Management, Retentions, or Business Development)
  • Proven experience managing high-value clients and driving significant deposit volumes
  • Strong knowledge of trading platforms and retention tools
  • Excellent communication and persuasion skills; fluent in English (additional European languages advantageous)
  • Results-driven, proactive, and target-oriented
  • Strong interpersonal skills
  • Analytical thinker and problem-solver
  • Resilient and adaptable in fast-paced environments
  • Time management and organizational skills
  • Knowledge of CRM systems and sales tracking tools (advantageous)

Benefits

  • Location: Dubai (Full-Time, Onsite)
  • Salary Range: USD $1,500 – $3,000 per month + attractive commissions
  • Preferred Nationalities: Eastern, Central, Western European, British, or American

About the Company

Complyxpert is a registered BPO servicing different brands, providing one of the world’s best trading experiences to South African clients.

How to Apply

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