Telecommunication Agent (Russian Speaker)

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner, aiming to exceed guest expectations.
• Ensure guests are greeted by name over the phone as per Rixos standards.
• Keep up-to-date knowledge of hotel and local services.
• Maintain awareness of guest profiles using the Fidelio guest profile system.
• Manage and record management’s long-distance call vouchers.
• Maintain guest wake-up call sheet and deliver calls promptly and to standard.
• Operate the switchboard for fast and efficient transferring of calls.
• Take messages for guests and management as required.
• Ensure all calls (internal and external) are answered and efficiently transferred.
• Stay aware of manager whereabouts in the hotel.
• Monitor logs of long-distance calls, faxes, and messages.
• Coordinate communication within the hotel during emergencies.
• Remain aware of daily activities and have product knowledge of all hotel facilities.
• Adhere to proper grooming standards at all times.
• Attend scheduled training classes.
• Cooperate and show respect within the team and across departments.

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer service orientation
• Computer literacy and experience with hotel software
• Telephone etiquette

Preferred Qualifications

• Post-secondary education in hospitality, communications, or IT
• Courses in hospitality management
• Multilingual skills (Russian and English required; others are an asset)
• Technical understanding of telecommunications equipment
• Problem-solving capability under pressure
• Previous experience in hospitality or customer service

Benefits

• Competitive salary and compensation
• Training and development opportunities
• Career advancement within Rixos Hotels group
• Comprehensive health insurance
• Employee recognition programs
• Professional uniforms or dress code
• Work-life balance initiatives
• Participation in team-building and social events
• Transportation services
• Employee wellness programs (e.g., gym access)

About the Company

Rixos Marina Abu Dhabi is a luxury hospitality destination in Abu Dhabi, featuring a prime waterfront location. The resort offers stylish rooms, world-class dining, conference and event spaces, and state-of-the-art wellness and recreational facilities. With a strong commitment to guest experience and personalized service, Rixos Marina Abu Dhabi stands out as a premier employer offer professional growth and development in the hospitality sector.