Receptionist

Responsibilities

• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information into the computer after check-in.
• Accountable for cashiering duties, foreign exchange transactions, and night audits upon guest departure.
• Handle walk-in counter reservations and process call-in reservations when room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with concerned departments for prompt follow-up.
• Issue guest room key cards and manage effective control for guest security.
• Check and convey messages, mail, and packages to guests.
• Assist at information counter, foreign exchange, night audit, and business centre as assigned.
• Stay informed on hotel rate codes, packages, segmentation, and applicable discounts.
• Handle safe deposit boxes as per hotel policy.
• Report unusual occurrences or incidents to the manager.
• Be aware of hotel accident prevention policies.
• Maintain the cleanliness and neatness of the front office area.
• Greet all guests at arrival and departure.
• Review logbooks, verify outstanding items, and follow up on pending issues.
• Check hotel situation, occupancy, events, functions, groups, and VIPs.
• Communicate necessary information between shifts for continuous operations.
• Prepare for daily arrivals in terms of room allocations, amenities, and special guest requests.
• Maintain ongoing contact with guests to ensure issues are addressed efficiently.
• Review and update the logbook regularly.
• Check equipment.
• Maintain a smart, well-groomed, and cheerful professional appearance at all times.
• Oversee day-to-day front office operations.
• Regularly report key happenings to the Assistant Front Office Manager/Front Office Manager.
• Be familiar with fire and first aid procedures.
• Handle and report guest complaints to management.

Requirements

• University degree in Hotel Management
• Minimum 1 year in a similar role in a 4/5-star hotel
• Language skills: Arabic & French

Preferred Qualifications

• Experience in luxury hospitality or a similar high-end environment
• Strong interpersonal and communication skills
• Multitasking and organizational abilities

Benefits

• Competitive salary and compensation package
• Training and development opportunities
• Career advancement within Rixos Hotels group
• Comprehensive health insurance coverage
• Employee recognition programs
• Policies that promote work-life balance, with flexible scheduling where possible
• Provision of uniforms or dress code guidelines
• Participation in social events and team-building activities
• Transportation services
• Employee wellness programs (e.g., fitness classes or gym access)

About the Company

Rixos Marina Abu Dhabi is a luxurious hospitality establishment seamlessly combining modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, the resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi distinguishes itself as a premier destination for those seeking a blend of sophistication, comfort, and personalized service. Guests enjoy breathtaking marina and skyline views, luxurious accommodations, diverse dining options, state-of-the-art facilities, and exceptional service from dedicated staff.