Operations Coordinator

Responsibilities

• Prepare and maintain shift rosters, leave plans, and overtime records.
• Manage workforce attendance and ensure accuracy in reporting.
• Monitor and drive key store metrics, including picking accuracy, picking speed, packing standards, and dispatch timelines.
• Coordinate with supervisors and assistant supervisors across stores for seamless ground operations.
• Act as the point of contact for operational escalations within assigned stores.
• Maintain compliance with operational processes and SOPs to ensure consistency across all stores.

Requirements

• 2-3 years of experience in store operations, warehouse management, or related workforce-handling roles.
• Proven ability to manage multi-site operations and large frontline teams.
• Strong organizational and coordination skills with attention to detail.
• Basic data analysis and reporting capabilities.
• Proficiency with Google Workspace (Sheets, Docs, Slides, Drive).
• Effective communication and people management skills.

Benefits

• Opportunity to work and learn from a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with vast potential.
• New opportunities to learn and grow every day.
• Work 4 days a week in office and 1 day from home, with the option to work remotely from any country worldwide for 30 days a year and unlimited vacation days per year (subject to role).
• Access to healthcare benefits and fitness reimbursements for activities including gym, health club, and training classes.

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Since 2012, Careem has empowered over 2.5 million Captains, simplified life for over 70 million customers, and created a thriving environment for top regional talent and entrepreneurs. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.